Article 1 – Definitions
In these terms and conditions, the following terms are used:

Cig.design: The provider of products and/or services, located at Laan van Kronenburg 7A, 1183 AS Amstelveen.
Customer: The individual or legal entity purchasing products and/or services from Cig.design.
Agreement: Any agreement between Cig.design and the customer where Cig.design commits to delivering products and/or services.
Products: Both digital and physical designs or other goods offered by Cig.design.

Article 2 – Applicability
2.1. These terms apply to every offer from Cig.design and to any agreement made between Cig.design and the customer.
2.2. Before an agreement is finalized, the text of these terms and conditions will be made available to the customer.
2.3. Deviations from these terms and conditions are only valid if agreed upon in writing.

Article 3 – The Offer
3.1. The offer includes a complete and accurate description of the products and/or services provided.
3.2. Errors or mistakes in the offer do not bind Cig.design.

Article 4 – The Agreement
4.1. The agreement is established when the customer accepts the offer and complies with the stated conditions.
4.2. Cig.design reserves the right to refuse orders or request additional information.

Article 5 – Prices and Payments
5.1. Prices for products and services are listed in euros, including VAT, unless stated otherwise.
5.2. Payments must be made within the period stated on the invoice unless otherwise agreed upon in writing.
5.3. In the event of late payment, the customer is automatically in default, and Cig.design has the right to suspend delivery of products or services until payment is received.

Article 6 – Delivery and Execution
6.1. Cig.design will take the utmost care when receiving and executing orders.
6.2. Delivery time will be agreed upon when the contract is concluded. If a product cannot be delivered on time, the customer will be informed and has the right to terminate the agreement free of charge.
6.3. Risk of damage and/or loss of products rests with Cig.design until delivery to the customer.

Article 7 – Right of Withdrawal
7.1. The customer has the right to cancel the agreement within 14 days of receiving the product without providing a reason.
7.2. Return shipping costs are borne by the customer unless otherwise agreed upon.
7.3. The customer must return the product within 14 days of the cancellation notice. Cig.design will refund the payment within 14 days of receiving the return.

Article 8 – Liability
8.1. Cig.design is only liable for direct damage resulting from intent or gross negligence.
8.2. Cig.design is not liable for indirect damages, such as consequential loss, lost profits, or business interruption.
8.3. In the event of product liability, the customer must notify Cig.design in writing within a reasonable period.

Article 9 – Force Majeure
9.1. In cases of force majeure, Cig.design has the right to suspend or terminate the agreement without any obligation to compensate for damages.

Article 10 – Intellectual Property
10.1. All intellectual property rights related to Cig.design’s products and services remain with Cig.design unless otherwise agreed in writing.
10.2. The customer is not permitted to reproduce or disclose any products or parts thereof without Cig.design’s written consent.

Article 11 – Applicable Law and Disputes
11.1. All legal relations involving Cig.design are exclusively governed by Dutch law.
11.2. Disputes should preferably be resolved through mutual consultation. If this is not possible, disputes will be submitted to the competent court in the Netherlands.

Article 12 – Changes to the Terms and Conditions
12.1. Cig.design reserves the right to unilaterally amend these terms and conditions. Changes will be published on the website and communicated via email.
12.2. If the customer objects to the changes within 14 days of notification, the previous version of the terms and conditions will remain in effect.